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Contact ACU

 

 

General Contact

Arapahoe Credit Union is here to help. When you need information about our products or Contact Arapahoe Credit Union services contact Member Services.

 

*Email: CommunicationsCenter@arapahoecu.org
Phone: 303-740-7063
  866-740-7063
Mail: 3999 E. Arapahoe Rd.
Centennial, CO 80122
Fax: 303-740-7164



Fraud or Security Concerns

Fraud has become a part of life. While prevention is always key, sometimes it's simply going to happen. We have solutions to help clean up the mess when it does happen and, in most cases, the solutions are incredibly easy to handle. We can recover card fraud in very little time and even have a full ID recovery service if it becomes necessary.

Here are the most common ways to cover your debit and credit cards. Don't worry too much if a problem occurs on the weekend! We will be fantastically quick to recover from any issues first thing on Monday!

Lost or Stolen Credit/ Debit Card

To report a lost or stolen MasterCard® card during or after business hours, please call: Lost or Stolen MasterCard®: 1-888-241-2510.

If you are out of country or call during after hours, please call collect to 1-909-941-1398.(Please keep your card number in a secure location to reference should your card ever be lost or stolen.)

Fraudulent or Questionable Charges (Debit and Credit)

Fraud on debit and credit cards tends to follow specific patterns or come from specific locations. Using this information, we monitor for unusual and potentially fraudulent activity. If we suspect your account may have been compromised, our monitoring agent will attempt to contact you. Please note that this agent will only be looking to verify if transactions are legitimate. You will only need to verify the last four digits of your social security number. Your full account number will not be necessary.

If you need to reach this agent, call 888-241-2440. International inquiries can call collect at 909-941-1034.

Our local staff will follow up on all of these inquiries and do the best we can to take care of any issues promptly.

24 Hour Phone Access


24 telephone access to account: (303-740-7063, option 2 or 1-866-719-4044)

*Arapahoe Credit Union wants to inform all credit union members that this is an unsecured email. Please do not provide personal information such as account numbers, Social Security numbers or other personal and confidential information.

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ACU Mail Safe

Member Secure Email

Secure Contact for Members


Security online is more important than ever. Realizing this, ACU now offers a secure email service to route your important financial communications while maintaining the convenience of online banking. ACU Mail Safe, provides a method of sending documents, personal information, and forms both to and from ACU. You just need to set up your account to get started.

  1. Click the image to the right.
  2. Click the "Register" button in the middle.
  3. Fill in your email address and submit.
  4. Verify through your own email.
  5. You can now send and receive emails here along with attachments if you have them. Just log in whenever you need us.

For a visual tutorial, click here.

Please note: This email will send and receive emails and documents. However, for security, we will still need to verify your identity before processing. Generally, it is a good idea to give us a call at 303-740-7063 or contact us through the secure messaging in online banking first. Once we have verified authorization, this is much more useful. Plus, you will have a direct representative to talk with.


Member Secure Email

ACU Secure Mail

Document Transfer for Auto Dealers


Once you have your account set up, we can begin to take care of the funding process quickly and easily through this page. Then you just need to log in whenever you want to transfer documents. We can get things to you too. To get started, follow the instructions below or use the "visual tutorial linked below. To get here quickly, you can copy the following link and save it as a browser favorite or simply come to our contact page. https://www.arapahoecu.org/creditunion/support/contact1.html?tpm=1_3

  1. Click the image to the right.
  2. Click the "Register" button in the middle.
  3. Fill in your email address and submit.
  4. Verify through your own email.
  5. You can now send and receive emails here along with attachments if you have them. Just log in whenever you need us.

For a visual tutorial, click here.

Please note: This email will send and receive emails and documents. However, for security, we will still need to verify your identity before processing. Generally, it is a good idea to give us a call at 303-740-7063 or contact us through the secure messaging in online banking first. Once we have verified authorization, this is much more useful. Plus, you will have a direct representative to talk with.

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